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Home / Facilities / Frequently Asked Questions / Resident Communications / Resident Electronic Messaging

Resident Electronic Messaging

by David Thompson — last modified Feb 09, 2024 (08:02 PM)

KDOC Families and Friends

  1. To communicate with your loved one through their tablet account, create and fund a ViaPath Technologies (formerly GTL) account. Please https://www.gettingout.com/kansas-doc/ or download the app on your smartphone to create an account. (See below for “Setting Up Your Account.”)
  2. Once you deposit funds ($10.00 minimum required) on your account, you will be able to send messages, photos or a 30-second video message to your loved one. The cost will be deducted from your ViaPath account.
  3. Electronic money deposits to a resident’s trust account cannot be done through ViaPath. This service will continue to be made through Access Corrections.
  4. In addition, you will have the ability to add funds to your loved one’s tablet account electronically. There is no fee to add funds through ViaPath.


Friends and Family Pricing  

  • Electronic Message: $0.25 per message
  • Electronic Photo: $0.25 per photo
  • 30-Second Video Attachment: $1.75 per video


KDOC Residents

  1. Funds applied to a KDOC resident’s ViaPath account by family and friends will allow him/her to send messages, print messages/photos and enjoy entertainment content.
  2. The ViaPath account can only be used for these services. Commissary and debit phone time purchasing are processed through a separate request on the tablet NOT using  ViaPath account funds.
  3. Electronic money deposits to a resident’s trust account cannot be done through ViaPath. This service will continue to be made available through Access Corrections.
  4. Video visits are handled by a separate vendor and not available through the ViaPath tablet. More information is available on the KDOC webpage.

**Please note that only entertainment content will be charged a per minute rate of $0.04 (standard content) and $0.06 (premium content).     

The following costs will be deducted from resident’s ViaPath account funds:

  • Electronic Message: $0.25 per message
  • Print Email: $0.35 per printed page
  • Print Attachment/Photo: $1.00 per printed page
  • Entertainment Content: $0.04/minute (standard content) and $0.06/minute (premium content)


Setting Up Your Account

There are (2) options for setting up and accessing your ViaPath account. Please note that only one ViaPath account needs to be established to send messages and deposit funds.

  1. Visit https://www.gettingout.com/kansas-doc/ to create your ViaPath account.
  2. Download the free GettingOut mobile app on your Android or iOS device.


Additional Support Now Available

For questions regarding your GettingOut account, please contact ViaPath Support by going to https://www.gettingout.com/contact-us/ or calling 866-516-0115.

For further assistance, please call 785-746-7542 and leave a detailed message. A KDOC representative will return your call as soon as possible. You may also email KDOC_Facility_Management@ks.gov